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The BEST hyperbole & superlatives in marketing (jk, it's an article)

Coffee Marketing
The BEST hyperbole & superlatives in marketing (jk, it's an article)
By Jenn Chen • Issue #140 • View online
Did I catch your attention or did I make you annoyed? Today, I reflect on the uses of hyperbole and superlatives in marketing. Tl;dr: I’m annoyed by them.
  • I thought I was doing ok with daylight savings ending but then I realized that sunset is now at 5 pm and I’m completely discombobulated by my schedule changing.
  • If you operate a brick & mortar business and haven’t claimed your Google My Business profile, you should do so now with their recently updated claiming options.

Featuring my own work & press
Featuring my own work & press
Hyperbole & superlatives in marketing
My writing/journalism hat and marketing hat are sometimes at odds with each other and this is one of those times. In writing, especially academic, I was taught that superlatives and hyperbole should be kept to a minimum unless they are backed up by a credible source. In marketing, hyperbole is used more often while superlatives without sources run the risk of false advertising.
A quick refresh-
Hyperbole: Exaggeration that is unrealistic. “That was so boring, I almost died.”
Superlative: The highest degree of something. “The best coffee in New York.”
For example, “This is the best roaster in the world.” There’s a difference between a brand claiming this and a customer opining this. As a brand, you’ll need to back it up with an actual award given to you. As a customer, totally okay!
I’m bringing this up because I’ve recently observed some marketing to the tune of “This is the best way to roast coffee” and “It’s impossible to make great coffee at home.” According to whom? Who determines what’s best or great or what’s possible? Yes, I understand that you do need to establish some authority as a brand but putting in statements that imply that only you know best is alienating to customers. There’s an exception to this that I’ll discuss later on.
When you’re planning a product or service, you usually establish what problem you solve or the big need you fulfill for a customer. And, how you separate yourself from others. Some people have issues with back pain while sitting at a desk? Create an ergonomic chair. How is it different from others? It’s created with recycled material so it’s sustainable. You can say that you’re a sustainable ergonomic chair manufacturer without saying that you’re the only one solving climate change because that just isn’t true (other chairs exist).
The few exceptions I can think of for including hyperbole or superlatives is if it’s either clearly stated as an opinion of the brand (“We think this is the best way to make coffee”) or if it’s a sarcastic/tongue-in-cheek kind of phrasing (“When you drink this coffee, you’ll be transported to a tropical beach, attended by adorable seal baristas, and guaranteed clear skies for every sunset”). The second is so outlandish that no one would think it’s real and if used sporadically, could catch the attention of a customer.
As consumers, we get advertisements shown to us so often that making sweeping claims or proclaiming yourself to be the only available solution reeks of hype and not authenticity. Be authentic and weird.
16 Facebook Metrics Every Brand Needs to Track
Quick text updates & links on what's new on the networks
Quick text updates & links on what's new on the networks
Instagram added a new sticker “Add Yours” to thread IG stories with other users. It’s finally adding back IG preview cards on Twitter (share an IG post on Twitter and you’ll see a small preview). And it’s testing a “take a break” feature.
Twitter added a feature to more easily search a user’s tweets.
TikTok created new guides to help businesses map out their branded content story.
Facebook changed its name to Meta and claims it’s going to be creating a “metaverse.” Which, I don’t have many words for but do enjoy the Tweet below from a company who already had Meta in its name.
an announcement regarding our new name from our founder @zackshutt
Helpful links on how to improve your digital marketing
Helpful links on how to improve your digital marketing
'Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)
How to Use Buyer Personas in Social Media Marketing
The Hooks of Viral TikTok Videos [2021 Study]
Anything I've enjoyed reading recently
Anything I've enjoyed reading recently
Corporate Transition
The high cost of living in a disabling world
The Movable Feast
An update from my container garden!
An update from my container garden!
My little pep pixie is happily growing with some variegated leaves.
My little pep pixie is happily growing with some variegated leaves.
What'd you think?
Feedback, questions, or fist bumps 👊 – send them my way by hitting the reply button. Also happy with the 👍 at the end. Or find me on the social networks @thejennchen.
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Jenn Chen

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