Managing customer service on social media

This issue is full of social media tips, plus a small plant update!
Coffee Marketing with Jenn Chen
Managing customer service on social media
By Coffee Marketing with Jenn Chen • Issue #11
This issue is full of social media tips, plus a small plant update!

✍️ My Writing & Photography 📸
In a new post, I talk about why it’s important to pay attention to customer service on social media. I then break it down by channel, so you can set up your own social media profiles for customer service success.
5 Psychological Tips for Selling on Facebook
I rather hate listicles, but I promise I wrote this one with a lot of actual content, too. :)
Twitter Tips for Your Business to Follow Into 2017
By following these Twitter tips, you’ll have a better chance to truly engage with your audience while using common marketing strategies to boost your brand.
Live from NYC: Discussion
Panel discussion from my time with Tamper Tantrum in NYC. (I did not write this, but it falls into the self-promotional category)
Facebook
11 Examples of Facebook Ads That Actually Work (And Why)
Excellent Facebook ad examples for various ad types & why they’re so effective. At least one of these should work for you!
Facebook “Bug” Reveals Organic Reach Is Even Worse Than We Thought
YAY (sarcasm) “As it stands, organic reach includes users who had a post in their newsfeed even if a user never scrolled far enough to actually view the post.”
✨ Other Links ✨
Here are 25 useful tips to turn your B2B blog into something that delivers the returns you deserve. 
These Bars Are Training Their Staffs to Step In and Stop Hate Crimes
A handful of innovative bars are implementing bystander intervention training to help keep their patrons safe and comfortable.
New Look for Pinterest Business Profiles
Business profiles can now feature boards in a rotating showcase.
🌱Plant Update
A fun, new photo section, because I need a little more nature in my life & you might, too. I’ll pick one of my houseplants and give you a little plant health update.
My split-leaf philodendrons are taking over a corner of my living room. You can spot a new leaf unfurling in the background.
My split-leaf philodendrons are taking over a corner of my living room. You can spot a new leaf unfurling in the background.
What'd you think?
Feedback, questions, or fist bumps 👊 – send them my way by hitting the reply button. Or find me on the social networks @thejennchen.
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Coffee Marketing with Jenn Chen
Thoughts on digital marketing as they intersect at specialty coffee, social media, writing, photography & social issues. 2x a month on Wednesdays. @thejennchen | http://jennchen.com
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