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Building trust with customers

As we close in on the last month of the year, this is a gentle reminder to be kind to your social med
Coffee Marketing
Building trust with customers
By Jenn Chen • Issue #63 • View online
As we close in on the last month of the year, this is a gentle reminder to be kind to your social media managers (or yourself, if you’re an SMM). Messages are expected to increase by 32% due to the holidays. And as those of us in retail know well, customers aren’t always the nicest.
Like in previous years, I will be taking a break in the last two weeks of December. During this time, I’ll still be handling my current clients but not taking on any new ones. It’s my time to recharge & plan for 2019.
– Jenn

Building Trust with Customers
The Essential Sprudge 2018 Holiday Gift Guide
Instagram is cracking down again on bot likes & followers.
Not a lot of feature updates for the networks but do expect social messages to increase by 32% for the remainder of this year. Google My Business (the listing that shows up in Google Maps) added an ability to write in when a business was opening.
What the Local Customer Service Ecosystem Looks Like in 2019
Cook Up Email Marketing Automation With These 6 Recipes
Build a Great Brand: Align What You Think, Do, and Say
Specialty Coffee Has a Sexism Problem
I'm a Great Cook. Now That I'm Divorced, I'm Never Making Dinner for a Man Again
How Tech Bros Fell in Love With Baking Bread
My Monstera adansonii from the plant exchange earlier this month is still looking the same. I've stuffed the stem into some sphagnum moss, hoping it will root better that way.
My Monstera adansonii from the plant exchange earlier this month is still looking the same. I've stuffed the stem into some sphagnum moss, hoping it will root better that way.
What'd you think?
Feedback, questions, or fist bumps 👊 – send them my way by hitting the reply button. Also happy with the 👍 at the end. Or find me on the social networks @thejennchen. 
If you'd like to work together on writing, photography, or marketing consulting, click through above.
If you'd like to work together on writing, photography, or marketing consulting, click through above.
Did you enjoy this issue?
Jenn Chen

Thoughts on digital marketing as they intersect at specialty coffee, social media, writing, photography & social issues. 2x a month on Wednesdays. @thejennchen | https://jennchen.com

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